Processing time of your return

When can you not return a product?

Return a bike?

Read more about our return process for bikes.

To exchange is to return at Mantel! Register your return online and order the right product right away. You will receive the product the next day. The outstanding amoung of your returned product will reach you within 3 working days after we have processed the return.

In-store

It is also possible to return the product in our bike stores as long as the product is in stock in that store. The product page displays the in-store stock information under the order button. You can also order the right product online and choose store pickup. In that case the new product will be waiting for you when you come to return the original product.

Return to our Superstores and Service Points

• Bring your purchase to one of our stores.
• No need to register beforehand.
• Do bring your proof of purchase.
• You will be refunded immediately or you can offset it against the purchase of another product.

Free return shipping

• Register the product online as return and receive a free return label
• Log in with your order number and the email address used to register your Mantel account.
• Did you receive a receipt in the store when you bought it and would you like to return it? This can be done in-store or by contacting our customer services.
• After registering online you will receive the registration confirmation with shipping instructions and the return label by email.
• Your return will be processed within 48 hours after arrival in our warehouse. This excludes Saturdays and Sundays.
• Following the completion of your return processing, the refund amount will be credited to the original payment method within three working days.

• Drop your bike at the service counter in our store. Bring your return order number with you.
• Within 5 working days we’ll assess the bike and process a refund. You’ll receive a confirmation e-mail from us once we’ve processed your return.
• You can also make use of Mantel’s return service while still in the store. Then we’ll make sure you go home with another bike that you’re happy with. Read more here about Mantel’s Exchange Service.

• Extra@Home will contact you to schedule a pick-up time for your bike.
• If the pedals are on your bike, remove them. Turn your bars 90 degrees, as they were when you received the bike.
• Extra@Home will supply a box and protective packaging for transport.
• Once we receive your bike from Extra@Home, we’ll assess it and process a refund. You’ll receive a confirmation e-mail from us once we’ve processed your return. We’ll make sure that you have your money back within 5 working days of receiving your return.

Used the bike for a couple of rides but not happy, still within 30 days?

If you’ve taken your bike for a couple of rides and feel that it’s not really what you were looking for, that’s no problem. In that case, you cannot return the bike for a refund, but you can make use of our exchange service.You can call our Customer Service department or you’re welcome to come into any of our Superstores to make use of Mantel’s Exchange Service.

• You can register your product for return up to 30 days after the invoice date of your purchase;
• You can return the product if it is complete, unused and undamaged and it is in its original undamaged packaging (where possible);
• You can return your product if it is not listed in the exceptions.
• When buying a combined offer or a bundle of products, for example a wheel set with free tyres or a cycling shirt and trousers, you can only return the complete combined offer or bundle to us.
• '30 days money guarantee': products to which this applies can be registered for return up to 30 days after purchase, even if the product has been used and tested by you. Returns are free and you will be refunded the purchase price. This only applies to products that state '30 day money back guarantee' on the product page.
• Guaranteed Fit: applies to all our cycling shoes. You can try on your new cycling shoes for 30 days without any obligation. Not satisfied? Then you get your money back! The condition is that the cycling shoes you return must still be wearable and saleable. So a little mud and the markings of mounted cleats are no problem. A good yardstick is whether you would still buy the cycling shoes if you saw them in a grab bag during a sale, with a nice discount.

  If you return a product that does not meet the above conditions, we will send the product back to you. In some cases we may decide, after reviewing the product, to offer you our 80% return policy. This means that we take the product back and we refund 80% of the purchase price to you.

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• Products or accessories that have mounting or usage traces. For example, you can't mount your new groupset on your bike and return it afterwards.
  • With the exception of the products covered by 'Guaranteed Fit' or '30 satisfaction guarantee'
• Products or accessories with missing or damaged original packaging.
• Products or accessories where the software seal is broken. You can turn on your bike computer and see how beautiful it all looks. You cannot enter your data or cycle with it and then return it.
• Clothing: always pay attention to hygiene when fitting your clothing. Do not try on trousers with your bare butt and make sure that no sweat, (animals/human) hair, skin flakes or other dirt remains in clothing. Washing it as a solution? We also cannot take back washed clothing.
• Other products that we cannot take back for health protection or hygiene reasons, are items such as a heart rate monitor that you have already used while cycling.
• Products that have been registered by name in the RDW register, such as Speed pedelecs.
• Products that have been specially put together for you to suit your needs, such as Trek Project One bikes.