Parts / Accessories PostNL	Ordered before 22:00 hours, next day delivery* Ordered Friday after 22:00 hours, Saturday or Sunday is delivered on Tuesday.*
Bike PostNL Extra@home	Plan your own delivery day When in stock and ordered before 15:00 hours can** be delivered the following day.
Bike & Parts / Accessories PostNL Extra@home & PostNL	Plan your own delivery day When in stock and ordered before 15:00 hours can** be delivered the following day. The parts/accessories will be delivered on the same day as your bike.
* Mantel uses PostNL for the delivery of your order. It may happen that a parcel is not delivered the next day by PostNL. With the Track & Trace data you receive from us by email, you can see what the delivery status of your parcel is. ** It is possible that a delivery day is already full. In that case, choose the next convenient delivery day.

Bike Delivery

• After placing your order you will receive a confirmation email with which you can start planning the delivery of your bike.
• PostNL Extra@home delivers from Monday up to and including Saturday.
• As soon as your bike is ready for shipment, you will receive an invoice by email containing the Track & Trace data. This will allow you to track the shipment of your bike. On the delivery day a 3-hour period will appear in the Track & Trace information. PostNL Extra@home can also send you a text message in the morning.
• On the agreed day PostNL Extra@home will bring the bike and make it ready to ride.
• Sports bikes are delivered without pedals.
• Also ordered parts and/or accessories? We will ship them as soon as your bike is ready for shipment. You will receive a shipping confirmation by email with track & trace details as soon as we ship your order.

Everything you order from Mantel can be arranged for pickup at one of our stores. Due to their opening hours, the pickup time of parts & accessories varies between our Superstores & Service points.

Order without bike

Due to differing store opening hours, the time you can expect to pick up your order of parts & accessories varies.

• Superstores

  If you place your order before 22:00 hrs on Mondays to Sundays, you can pick it up the following day from 12:00 hrs and on Mondays from 13:00 hrs.

• Service points

  If you place your order on Monday to Friday before 22:00 hrs, you can pick it up the following day from 12:00 hrs. Orders placed on Friday after 22:00 hrs, Saturday or Sunday, can be picked up on Tuesday from 12:00 hrs.

Order with bike

In addition to the order confirmation you will receive a scheduling email. With this email you can plan the day you want to pick up your bike in our store.
Keep a close eye on your mail! An ordered bike can be picked up at the same time as your ordered parts or accessories. We can not pre-assemble these on your bike.

Cancel and return

Are you less enthusiastic about your order once you see it in the store? No problem, it is possible to cancel your order when you come for pickup. You will receive the purchase amount within 3 working days on the account with which you paid.

	PostNL location
Parts & Accessories
Bikes

Pickup at PostNL

• You can pick up your parcel the next working day from 15:00 hrs onwards.
  Orders placed on Fridays after 22:00 hrs, Saturdays or Sundays, can be picked up on Mondays from 15:00 hrs.
• Your parcel will be left at the pickup point for 1 week. After that PostNL will send it back to us.
• In the shipping confirmation you will see how many parcels you can pick up.
• You can only pick up your order yourself. Bring proof of identity with you when you pick up your order.

Have you moved or would you like your order to be delivered to a different address? You can easily change your address in your Mantel account.

Have you already placed an order? Then quickly call our customer service. We will then check if we can still change the address for your order.

Tracking your order can be done via the Track and Trace service provided by PostNL. Click here for the PostNL website and fill in the tracking number. You will find your tracking number in the shipping confirmation we sent you by email or in your account with the order in question.

Not at home during delivery? PostNL no longer leaves a paper note to inform you they've been by. The Track & Trace in your shipping confirmation shows the current whearabouts of your parcel. Keep an eye on your email for possible updates.

Order is	We will send an email containing the
Paid	Confirmation of order & order overview
Packed and shipped	Shipping confirmation & invoice & track and trace code

On public holidays such as New Year's Day, Easter, Ascension Day, Whitsun, Kings day and Christmas, delivery is usually a day later. For more information, for example on regional holidays, please check the websites of our delivery companies. In exceptional cases, the delivery of your order may be delayed. Use the Track & Trace link in your shipping confirmation to track your delivery online!