Then PostNL will deliver the parcel to the neighbours or to a PostNL location nearby. The driver leaves a message with a 'not at home code'. With this code you can see on the website or via the App of PostNL where you can pick up your parcel. Your parcel will be stored at the PostNL location for 1 week. After that PostNL sends the parcel back to us and we process it as a return.
Reschedule the delivery date?
With PostNL's 'Not-At-Home Code' you can schedule the delivery of your package on a different day or address.