Return within 30 days
Easy and quick online
registering of your return
Free returns of parts and accessories
in 5 working days.
Register products for return
Processing time of your return
Occasionally the Track and Trace information shows that we have received your return while you have not yet received a confirmation email from us. We try to process your return within 48 hours. With the exception of Saturdays and Sundays.
When can you not return a product?
Products with visible traces of use (used, worn and/or washed), missing parts or with missing / damaged original packaging. In this case we will return the product to you.
Return a bike?
This is not possible via the link above but by contacting our customer service
Read more about our return process for bikes.