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Book an appointment in our store planner if you want to return your product in the store or register for warranty. Unfortunately, spontaneous visits are not possible yet.
Register products for return

Processing time of your return

Occasionally the Track and Trace information shows that we have received your return while you have not yet received a confirmation email from us. We try to process your return within 48 hours. With the exception of Saturdays and Sundays.

When can you not return a product?

Products with visible traces of use (used, worn and/or washed), missing parts or with missing / damaged original packaging. In this case we will return the product to you.

Return a bike?

This is not possible via the link above but by contacting our customer service.

Read more about our return process for bikes.

Parts & Accessories Free
Bike Free

Parts & Accessories

Returning your parts and accessories is free of charge when using PostnNL. Opt for the free return label when you register your return online. You will receive the free return label by email as soon as you register. Of course you may also return parts and accessories using another carrier. In that case you pay the shipping costs yourself. You can also return your product within 30 days in one of our stores. You do not need to register in advance, but bring your proof of purchase with you.

Bike

It is free of charge to return a bike by our carrier but it is not possible to return a bike by normal parcel post. Contact our customer service by phone and we will arrange for your bike to be picked up by our carrier.

Exchange is return at Mantel! Register your return online and order the right product right away. You will receive the product the next day. You will receive a refund of your returned product within 3 working days after we have processed your return.

Parts and accessories purchased at Mantel can be returned free of charge within 30 days.

Free return shipping

  • Register the product online as return and receive a free return label
    • Log in with your order number and the email address used to register your Mantel account.
    • Did you receive a receipt in the store when you bought it and would you like to return it? This can be done in the store or by contacting our customer services.
  • After registering online you will receive the registration confirmation with shipping instructions and the return label by email.
  • Your return will be processed within 48 hours after arrival in our warehouse. This is excluding Saturdays and Sundays.
  • After processing your return, the amount to be refunded will appear within 3 working days on the payment method used to pay for your order.
Read more about our refunds.
Not satisfied with your bike after a test ride?

Please call our customer service team within 30 days of purchasing your bike.

We register your bike for return.

Returning the bike via the PostNL Extra@home collection service
  • Extra@home will contact you to make an appointment to collect the bike.
  • Please remove the pedals (if applicable).
  • Extra@home will provide a box and protection during transport.
  • As soon as we have received your bicycle from Extra@home, we will evaluate the product and issue a refund. You will receive a confirmation e-mail from us when we have processed your return. We will then ensure that you receive your money back within 5 working days.
  • You can register your product for return up to 30 days after the invoice date of your purchase;
  • You can return the product if it is complete, unused and undamaged and it is in its original undamaged packaging (where possible);
  • You can return your product if it is not listed in the exceptions.
  • When buying a combined offer or a bundle of products, for example a wheel set with free tyres or a cycling shirt and trousers, you can only return the complete combined offer or bundle to us.
  • '30 days money guarantee': products to which this applies can be registered for return up to 30 days after purchase, even if the product has been used and tested by you. Returns are free and you will be refunded the purchase price. This only applies to products that state '30 day money back guarantee' on the product page.
  • Guaranteed Fit: applies to all our cycling shoes. You can try on your new cycling shoes for 30 days without any obligation. Not satisfied? Then you get your money back! The condition is that the cycling shoes you return must still be wearable and saleable. So a little mud and the markings of mounted cleats are no problem. A good yardstick is whether you would still buy the cycling shoes if you saw them in a grab bag during a sale, with a nice discount.

    If you return a product that does not meet the above conditions, we will send the product back to you. In some cases we may decide, after reviewing the product, to offer you our 80% return policy. This means that we take the product back and we refund 80% of the purchase price to you.

There are also products that we cannot take back:
  • Products or accessories that have mounting or usage traces. For example, you can't mount your new groupset on your bike and return it afterwards.
    • With the exception of the products covered by 'Guaranteed Fit' or '30 satisfaction guarantee'
  • Products or accessories with missing or damaged original packaging.
  • Products or accessories where the software seal is broken. You can turn on your bike computer and see how beautiful it all looks. You cannot enter your data or cycle with it and then return it.
  • Clothing: always pay attention to hygiene when fitting your clothing. Do not try on trousers with your bare butt and make sure that no sweat, (animals/human) hair, skin flakes or other dirt remains in clothing. Washing it as a solution? We also cannot take back washed clothing.
  • Other products that we cannot take back for health protection or hygiene reasons, are items such as a heart rate monitor that you have already used while cycling.
  • Products that have been registered by name in the RDW register, such as Speed pedelecs.
  • Products that have been specially put together for you to suit your needs, such as Trek Project One bikes.
Customer Service
026-3230809
service.nl-en@mantel.com
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