Return within 30 days
Easy and quick online registering of your return
Free returns of parts and accessories
A refund in 5 working days.

Register products for return

Processing time of your return

Occasionally the Track and Trace information shows that we have received your return while you have not yet received a confirmation email from us. We try to process your return within 48 hours. With the exception of Saturdays and Sundays.

When can you not return a product?

Products with visible traces of use (used, worn and/or washed), missing parts or with missing / damaged original packaging. In this case we will return the product to you.

Return a bike?

This is not possible via the link above but by contacting our customer service.

Read more about our return process for bikes.

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