Register products for return
Book an appointment in our store planner
if you want to return your product in the store or register for warranty. Unfortunately, spontaneous visits are not possible yet.
Processing time of your return
Occasionally the Track and Trace information shows that we have received your return while you have not yet received a confirmation email from us. We try to process your return within 48 hours. With the exception of Saturdays and Sundays.
When can you not return a product?
Products with visible traces of use (used, worn and/or washed), missing parts or with missing / damaged original packaging. In this case we will return the product to you.
Return a bike?
This is not possible via the link above but by contacting our customer service
Read more about our return process for bikes.