With our lowest price guarantee on bikes & clothing, you don't have to compare prices, we do that for you! Before your purchase, should you find the exact same product cheaper elsewhere, let us know and we will adjust our price accordingly.

The fine print

• It is a product from the Bikes or Clothing category.
• The product has the same size, model year, specifications and colour.
• The product is sold by a Dutch brand dealer (including warranty).
• The product is available for immediate order. At the time of the price request, the competitor must offer the exact same delivery time as the current delivery time of the product on our website.
• The price guarantee is given on the selling price, without shipping costs or other services.
• The lowest price guarantee applies until the moment of purchase.

Request Lowest Price Guarantee

Have you seen a product cheaper somewhere else? You can request our lowest price guarantee in two ways on a product page:

• Click on the link 'Found it cheaper elsewhere?' under the product price
• Or use the lowest price guarantee icon (the shield) next to the price

Good to know: These options are only visible for products that are eligible for the lowest price guarantee.

Our customer service team will review the information you provided and contact you to complete the order.

You can see the current stock near the order button. Don’t see any stock? First select the desired variant. This way, you’ll immediately know if the product is available or when we expect it to be back in stock.

If a product is not in stock, we offer the following options:

• Stock notification
  The product is currently out of stock. Leave your email address, and we will notify you as soon as the product is available again. Please note: a stock notification is not a reservation. The expected delivery time is an estimate.
• No longer available
  This product is sold out and will not be restocked. Unfortunately, we cannot order it for you either.

Stock and delivery times for bikes

Not all bikes are always in stock in our warehouse or Superstores. After selecting a variant, you will immediately see near the order button whether the bike is available. Is the bike temporarily unavailable? Then we will display the expected delivery date. Sign up for a stock notification, and we will keep you informed.

Unfortunately, it's not possible to reserve products, either online or in our stores.

But what can you do?

You can check online to see if a product is in stock online and/or in-store. This way, you can be sure you're not making a wasted trip to the store.

Still unsure but want to make sure the product is still available when you get to the store? Order the product online and pick it up in-store or at our service point. This gives you the opportunity to take a closer look at the product and be sure you've made the right choice. If you're not happy with the product, you can cancel the order right there.

A product may only be available in the store anymore. In such cases, too, you cannot pre-order it online or otherwise reserve it.

Our order process consists of five simple steps. Your order won’t be placed until the final step, so you can always go back a step if you want to change something.

1. Select your products
2. Choose between home delivery or pickup
3. Enter your contact details, it’s not mandatory to create a Mantel account
4. Select your payment method
5. Check your order and confirm
6. After completing the payment you’ll receive a confirmation of your order via mail

If your order has already been packed and shipped, you can refuse the package at the door or return it the same day or the next day after receipt. We will process your order as a return and refund the money. We will deduct the return costs from your refund.

We’ll process your order as a return and refund the purchase value.

Returns

Refunds

What is OEM?

OEM stands for Original Equipment Manufacturer. An OEM supplier is a company that builds products or parts that are used in the products of another company. For instance, Shimano manufactures shifting systems that are used by Trek on their bikes. In the bicycle industry many suppliers are both OEM and aftermarket suppliers. Think of Shimano or Sram shifting systems, Schwalbe or Continental tyres, and so on. Bicycle manufacturers order OEM products to assemble their bikes. Beforehand the bicycle manufacturers try to estimate as closely as possible how many parts they need for their production. However, this calculation is never 100% correct. It can occur that there are some parts left at the end of a production cycle. We as Mantel try to buy these. They are original parts, but supplied in a bulk packaging instead of an aftermarket packaging. The downside of this is that we supply the product in a non-original packaging. The upside, however, is that we can often supply OEM products at a more affordable price.

What are the differences between aftermarket packaged products and OEM products?

Apart from the packaging there is no difference. An OEM Ultegra cassette is exactly the same as an aftermarket Ultegra cassette. The only difference is that an aftermarket product, unlike an OEM product, is supplied in a slick box.

What are the advantages of OEM products?

The main advantage is the more affordable purchase price. Because of this we can continue to offer you, as a consumer, products at a competitive price.

Are OEM products B products?

In general they are not. If this is the case, we’ll always mention this on our website. However, a cassette that is supplied in a plastic bag is not a B product. Only the packaging is different.

Are OEM products used products?

No, they are not. OEM products are always new. We don’t supply used products. The product can be packaged differently than you’re used to, but it’s just a new product in an OEM packaging.

Does an OEM product contain a manual?

Generally, we always provide OEM products with a manual. If this is not the case, you can contact our customer service. They can refer you to the technical documentation of the specific product, which is usually easy to find online.

You can find a few examples of an original product package versus an OEM product package below.