If your employer has a partnership with Lease a Bike, you can purchase your new lease bike at Mantel. You should have already received a notification from your employer about this and often completed a registration process. Is that not the case? Please check with your employer first before placing an order.

How does the process work?

• You order your new bike, online or in-store.
• The recommended retail price of the bike and accessories must fit within your maximum lease budget. If your budget is too low, choose another bike or ask your employer to increase the budget. An ART** lock is mandatory for your insurance.
• At the payment method, choose ‘Lease a Bike’.
• Note:Your lease includes a service package. For electric city bikes, this is the Premium package (unlimited value). For all other bikes (including (e-)cargo bikes, city bikes, and (e-)sports bikes), the Standard package applies (valued at €150 per 12 months).
• You enter the personal Order Code (Bestelcode) that you received by email from Lease a Bike.
• After placing the order, Lease a Bike and your employer must give approval. Only after their approval can we deliver the bike.
• After approval, you will receive an email from us in which you can choose a delivery time.
• On the chosen day, you can pick up your new bike or it will be delivered to your home.
• After delivery, you will receive a PIN code from Lease a Bike by email. You must email this code back to us.
• With the PIN code, we sign the delivery receipt and your lease contract starts. Until then, your bike is not insured.

24/7 roadside assistance is included within every service and insurance package from Lease a Bike. If you break down on the road, you can call the number below and you will be helped further. Clearly state that you have a lease bike from Lease a Bike. The roadside assistance team provides repatriation throughout the Netherlands. In most cases, your bike will be repaired on the spot. Is that not possible? Then you will be taken to the nearest bicycle shop.

The telephone number of the roadside assistance team is: 0592-390471.

Lease a Bike has created a handy calculator for this. You can find it here. https://www.lease-a-bike.nl/ik-mag-een-fiets-leasen

It is very annoying that your lease bike or battery has been stolen.

Read quickly on the Lease a Bike website under ‘Theft’ (Diefstal) what steps you need to take.

https://www.lease-a-bike.nl/ik-heb-een-leasefiets

To keep your bike in top condition, it is important that you perform regular maintenance on your bike.

During these maintenance services, your bike is checked and maintenance is performed.

During your lease contract, you are required to have several maintenance services performed. You will receive a budget for this every 12 months. With the Standard package, this budget is €150. If the cost exceeds €150, you will be responsible for paying the difference yourself. If you have the Premium service package, your budget is unlimited.

You will receive a message from Lease a Bike when maintenance for your bike is needed and you can have this performed at your dealer. You must have maintenance performed every 12 months.

Very annoying, of course.

On the Lease a Bike website you will find the step-by-step plan that you must go through. The deductible (eigen risico) per damage incident is €25. You pay the deductible directly to the bicycle shop.

https://www.lease-a-bike.nl/ik-heb-een-leasefiets

All bikes are all-risk insured. The deductible for a city bike and e-bike is €0. The deductible for an (e-)cargo bike, speed pedelec, (e-)road bike, and (e-)mountain bike is 10% of the insured amount when the bike is not equipped with a GPS tracker with recovery service. If the bike is equipped with a GPS tracker with recovery service, no deductible applies.

If your bike is stolen, you will receive a new, similar bike of at most the same price within the existing lease contract.

Once you have received an order code, you can order one bike at Mantel (or online).

You can never order multiple bikes with just one order code. With one order code you can place one order, and only one bike can be in one order.

For some employers, special agreements have been made regarding the products to be leased. For example, which brands are allowed and whether accessories may also be leased. You should have been alerted to this in advance by your employer. Should you accidentally have ordered something that is not allowed by your employer, we will contact you.

At Mantel, we select a service package for your bike by default:

• For electric city bikes, you will receive the Premium service package as standard
• For (e-)cargo bikes, city bikes, and (e-)sports bikes, you will receive the Standard service package

Would you prefer a different service package? Please send an email to our customer service. We will then adjust the service package when creating the contract. In some cases, we may need to recreate your contract.

Yes, it is possible to lease accessories. It is only permitted to lease fixed-mounted accessories with your lease contract. Accessories that cannot be fixed to the bike must be paid for separately in a separate order. Note: there are also employers who do not allow the leasing of accessories. You have been informed about this by your employer. You can find more about this on the Lease a Bike website.