Which payment options do I have?

Online orders to be delivered at home or at a PostNL pickup point can be paid with iDeal, Apple Pay, credit card (Visa or MasterCard only). In our Superstores and at our Service Points you can pay with PIN, cash, credit card, Apple Pay, Mantel gift cards and the “Nationale Fietsbon” (National Bicycle Voucher). This also applies to online orders for which you select “Pick up and pay at the store”.
Of course, you can also pay for a bike through Fietsplan / WKR (Bicycle Plan / Expense Allowance Scheme).

Can I pay with VVV vouchers at Mantel?

No, VVV vouchers cannot be exchanged in our stores. We do accept payment with our Mantel gift cards in our stores.

Does Mantel have a post-payment arrangement?

Sorry, we don’t. Nor do we accept other payment methods such as Acceptgiro, instalments, American Express or BFN vouchers.

What is Adyen?

All our online payments are made through our payment provider Adyen, whose name may appear in the address bar of your browser during the completion of your payment, or afterwards in the payment details in your bank account.

Where do I buy a Mantel gift card?

The Mantel gift card or gift voucher can be purchased at our Superstores, Service Points and online.

Where can I pay with the Mantel gift card?

In our stores and online! When you are at one of our stores you can use the gift card to pay at the checkout. When you make an online purchase you can use the gift card when you select a payment method.

Can I use part of the balance on my gift card when I order?

Yes, you can. If the amount of your purchase is lower than the total balance on your gift card the remaining amount can be used for future purchases. Gift cards have no expiration date and can be used one or multiple times. If the amount of your purchase exceeds the balance on your gift card the full amount will be deducted.

I wish to return products which I have paid with a Mantel gift card. Do I get a refund?

If you return a product which was paid with a Mantel gift card, you will receive this amount on a new gift card, either a physical or a digital one. If you return the item at the store you will receive the amount on a new physical gift card. If you return the item by post, you will receive a new digital gift card by Email.

Can I exchange multiple gift cards when I order?

Yes, you can. We will only deduct the amount required for that particular purchase. The remaining balance can be used for future purchases.

How do I know the balance of my gift card?

In our stores our staff at the checkout can check the balance on your gift card for you; online you can use our balance checker.

Mantel gift card - conditions

• The Mantel gift card or gift voucher can be purchased at our Superstores, Service Points and webshop.
• The card has a minimum initial loading amount of €10 and a maximum of €150.
• When it is activated you receive a proof of purchase to be kept for future reference.
• The balance on the gift card is valid indefinitely, can be used one or multiple times, and can be checked at the checkout in our stores or by using the balance checker.
• The gift card is non-refundable and not exchangeable for cash. The gift card does not entitle its holder to a (partial) refund.
• If you return a product you have bought with a gift card, Mantel will not refund the amount in question in cash or through any other means of payment. You will receive a new (digital) gift card with the amount of the returned product which was paid with a gift card.
• Counterfeiting the gift card is forbidden. Any alteration, illegibility or damage will invalidate the gift card.
• The gift card is valid both in the stores and our webshop.

Refunds of online purchases

The way you receive a refund depends on how you paid for your online purchase.

• If you paid with iDEAL, you will get the refund in your bank account.
  • If you paid by credit card, the amount will be refunded to your credit card.
  • If you paid with the Mantel gift card, you will receive the same amount on a new digital gift card. The remaining balance which was paid with a different payment method will be repaid through that same method.

  Have you returned the entire order or a part thereof?

  • If you return the entire order, we will refund the purchase price plus any shipping costs.
  • If you return part of the order, we will refund the purchase price of the returned products.

  If you return an online purchase in one of our Superstores, your return will be processed and you will receive your money back within 3 working days after confirmation by Email. You can also swap your return with another product in the Superstore. Any residual value will be refunded.

  Refunds of Superstore purchases

  There are two ways to return your Superstore purchase.

  • If you want to return a Superstore purchase in one of our Superstores, you can present it at the return desk within 30 days and get your money back immediately; no registration is required. You can also swap the product or we can settle the return amount with another purchase.
  • If you want to return a Superstore purchase by mail you can register your return online. Register products for return

  My return has been received, but I haven’t had a confirmation by email yet.

  Via the Track & Trace you can see when your returning item(s) was/were received in our warehouse. Once received, your return is usually processed within 24 hours. Haven’t gotten a message from us within 2 working days after we’ve received your item(s)? Then please contact us.

  I haven’t received a refund.

  The time it takes for the refund to be credited to your account varies from bank to bank. After processing your return request, the refund will be in your account within 3 working days. Is the amount still not in your account after 5 working days? Then please contact our customer service.
  Did this help you?

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