RECALL: Crank Arm, Samox Acid MTB Hybrid Gen4 Pro (2025)

Are you the proud owner of a CUBE MTB Hybrid (MY25) bike with a Samox ACID GEN4 PRO crankset? Then this information is important for you. 

What is the issue?

In some MY25 models, the crank arm may come loose. This can be caused by: 

• An excessively thick coating on certain crank arm bolts, preventing the bolts from being tightened to the correct torque.

• A crank arm ISIS fit that falls outside the tolerances.

The above may cause play or damage to the crank during cycling. To remedy it, the crank bolts must be replaced and the crank arm itself must be checked to ensure it is within the tolerances.

Which models are affected by this recall?

The recall applies to all CUBE MTB Hybrid models with a Samox ACID MTB HYBRID GEN4 PRO crankset from model year 2025.

Want to know if your bike is affected? Click here to check if your bike is affected by this recall.

What do you need to do ?

Make an appointment in our workshop-planner.