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Safety & Privacy

  1. Order number
  2. Email address

If you return your product, then we need some details, to make sure the product is sent by you. And if we want to offer you the best solution for a warranty case, like repairing or replacing a product, we need, of course, some extra information as well.

Order number

With your order number we can figure out what you ordered from us and when.

E-mail address

With the e-mail address we verify whether the order and the order number belong together. This ensures that no one will register a return or warranty when they have never bought the product from us.

Additional information

  1. First name and surname
  2. Address and city
  3. Phone number
  4. Email address
  5. Product information

Would you like to submit something for warranty that, for example, is not yet registered, or perhaps has not even been purchased in our (online) store? Then we need some additional information to help you as much as we can. We create an customer account with the following details:

First name and surname

Of course we want to know who our customer is.

Address and city

Our delivery guys need to know where they have to be exactly to deliver your order.

Phone number

Sometimes we call to inform you about the solution.

E-mail address

Via e-mail we will keep you informed about the status of your reparation, we ask you questions about additional information or we can send you a payment link, if there are additional costs.

Product information

If necessary, we ask you for extra information about your product, like serial numbers, frame numbers and type numbers.

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