Back to customer service

Safety & Privacy

  1. First name and surname
  2. Invoice- and delivery address
  3. Phone number
  4. E-mail address
  5. Password
  6. Order-, return- and warranty number
  7. Invoice

An account is super convenient. Here we save the details of your previous orders, returns, warranties and e-mail preferences. And of course, your personal data, so you do not have to fill them in more than once.

The following data is in your account:

First name and surname

We like to know who we can add to our cycling friends.

Invoice- and delivery address

We place your address and place of residence on the invoice as well. In your account you can also enter a changed delivery address.

Phone number

It is not necessary, but could be helpful if we want to contact you.

E-mail address

This is also your username to log in to your Mantel account.

We also use your e-mail address to send you personal and general e-mails. When you prefer to not receive any e-mails, you can change your preferences in your account or unsubscribe yourself via the link in the e-mails.


Your password is stored in an encrypted form. We cannot even decode them.

Order-, return- and warranty number

We keep and store an overview of your orders so that we can find what you have ordered from us and what the status of this order is.


Our invoices contain the following information: first name and surname, address and place of residence, invoice number, customer number and order number. The information on the invoice can’t be changed afterwards.

Did this help you?