Products bought from Mantel can be returned within 30 days.
*Please note: No commercial return invoice is needed when shipping from Northern Ireland.
- Register your return online within 30 days after purchase.
- Select which product you wish to return.
- Select the UPS shipping label.
- Return the complete and undamaged product in the original and undamaged packaging.
- Package the product carefully, by reusing our shipping box for example. Never only use the original product packaging.
- You will receive the UPS shipping label via email. Print this label and stick it on the box. Make sure to cover our original shipping label when reusing our shipping box.
- You will also receive a commercial return invoice in the same email. Print and sign all 3 copies of the commercial return invoice and stick them on the outside of the box in an unsealed envelope.*
- Drop off your parcel at a UPS Access Point near you.
Which products cannot be returned within 30 days?
Why can't I return with another carrier?
Officially, as a customer, you have to export these goods to the Netherlands with all that comes with it. If you use the return label and return invoice we provide, we will arrange all this for you. As such we do not accept parcels from other carriers. They will be shipped back to the senders.
If you have any questions, you can always contact our customer service by email or phone.