Not sure if your product can be returned? Below are the return conditions and exceptions. Still not quite sure? Contact our customer service.


  • Returning an item is possible up until 30 days from the date mentioned on the purchase invoice;
  • The product is complete, unused, undamaged and in the original packaging;
  • When the return concerns a combined deal or a bundled product, for example a wheelset with free tyres, it’s only possible to return the complete combined deal or bundle;
  • ‘30-day satisfaction guarantee’: products that qualify for this can be returned within 30 days after purchase, even if you’ve used and tested the product. You’ll receive the purchase value minus the return shipping costs. This is only valid for products of which the product page mentions ‘30-day satisfaction guarantee’

Exceptions which cannot be returned:

  • Items or products with signs of usage or mounting;
  • Items or products with missing or damaged original packaging;
  • Products with software of which the seal has been broken;
  • GPS devices that have been registered or used;
  • Clothing that has been washed or shows signs of use;
  • Products that cannot be returned for health or hygiene reasons;
  • Products that have been registered to your name;
  • Products that are clearly personal in nature;
  • Products that spoil or age quickly;
  • Products that are custom made for you (e.g. Trek Project One).

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