DPD

Orders under £35.00	£6.49
Orders equal to or above £35.00	Free

Delivery time: 2 - 3 working days

Ordered before 9PM on:	Delivered on:
Monday	Wednesday / Thursday
Tuesday	Thursday / Friday
Wednesday	Friday / Monday
Thursday	Monday / Tuesday
Friday	Tuesday / Wednesday
Saturday / Sunday	Wednesday / Thursday

Delivery to addresses, regions or territories outside the European Union is not possible. This also applies to regions/territories which are part of or have a relationship with a member state of the European Union.

Regions/territories excluded from delivery:

• Isle of Man
• British Overseas Departments
• Gibraltar
• Channel Islands (Guernsey, Jersey, Alderny and Sark-Islands)

Delivery time: 2 - 3 working days

Ordered before 9PM on:	Pickup from:
Monday	Wednesday / Thursday
Tuesday	Thursday / Friday
Wednesday	Friday / Monday
Thursday	Monday / Tuesday
Friday	Tuesday / Wednesday
Saturday / Sunday	Wednesday / Thursday

Pickup from DPD

• After finishing up your order, you’ll receive a confirmation email with a Track & Trace link.
• This link shows where currently is and how many packages will be waiting for you.
• You can only personally pick up your order.
• Bring your ID when picking up your delivery.

View the regions/territories that are excluded from delivery.

Did you move or would you like your order to be delivered to a different address? You can easily edit your address in your Mantel account.

Already placed your order? Quickly give our customer service a call. If your parcel isn’t ready to be shipped yet, we can still change your address.

You can track your delivery via DPD’s Track & Trace service. We’ll send a shipment confirmation email including a tracking number. Click this number to view where your parcel currently is.

You can also find the tracking number in your account under the respective order.

Public holidays during which DPD does not deliver or pickup points are closed:

• Tuesday, January 1 2019
• Friday, April 19 2019
• Sunday, April 21 2019
• Monday, April 22 2019
• Monday, May 6 2019
• Monday, May 27 2019
• Monday, August 26 2019
• Wednesday, December 25 2019
• Thursday, December 26 2019

During public holidays, delivery generally takes place a day later. In exceptional cases, your parcel can be delayed. You can track your delivery using the track & trace information.

Order status	We’ll email you a
Paid	Order confirmation & overview
Packed and sent	Shipping confirmation, invoice & track and trace link

When DPD is unable to deliver your parcel the first time, they will try again the next day. If possible, they will deliver your parcel at your neighbours. After the first and second attempt you have the option to arrange a free alternative delivery online. To apply for a third delivery attempt, an alternative delivery option needs to be selected. If no alternative delivery option is chosen within 5 days, the parcel will be returned to Mantel. If you choose to have the parcel delivered at a pickup point, the parcel will be stored at the pickup point for 5 days. After these 5 days, the parcel will be returned to Mantel.

Alternative delivery

After:	Procedure:
First attempt	Second attempt the next day, or an alternative delivery option
Second attempt	An alternative delivery option needs to be chosen
Alternative delivery options:
On another day	DPD will deliver on the day of your choice
Dropping off authorisation	DPD will leave your parcel in a safe place
Pickup Point	DPD will deliver your parcel to a nearby Pickup Point