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By default, there’s a 2-year warranty on all parts and accessories you buy from Mantel.

Products with a value of less than £135

To successfully return your warranty case with a value of less van £135 to our warehouse in the Netherlands follow the steps below.

Register a product for warranty

  • Register your defective product online.
  • Choose what product you’d like to return.
  • Select the UPS shipping label.
  • Pack the product carefully and use a sturdy shipping box.
  • You’ll receive the UPS shipping label via email. Print it out and stick in on the box. If you are reusing our shipping box, make sure to cover the original shipping label.
  • You will also receive a commercial return invoice in the same email. Print and sign all 3 copies of the commercial return invoice and stick them on the outside of the box in an unsealed envelope.*
  • Drop off your parcel at a UPS Access Point near you.
*Please note: No commercial return invoice is needed when shipping from Northern Ireland.

Products with a value of £135 or more

Products with a value of £135 or more are subject to different terms and conditions and must follow a different warranty claim procedure. If sent via the online warranty registration we will be unable to return them to you. Please contact Customer Service department.

Register products for warranty

What can you expect from Mantel?

We’ll process your warranty return within 5 working days after your parcel is delivered to our warehouse, and we’ll send you a confirmation email stating we’ve taken your warranty case. We strive to provide you with a solution for your defective product within 15 working days after processing your warranty product.

UPS return label Free

You can return products to us free of charge using a UPS return label. Register your product for warranty online and you’ll receive an email with further instructions.

When the defect falls under warranty and has a value of less than £135, we’ll send the repaired product or replacement to you free of charge or provide another solution. When the defect does not fall under warranty and we cannot approve your warranty request, the shipping costs to send the product back to you fall on you.

Not sure if your warranty request is valid?

Contact our Customer Service. We’ll happily answer your question or help you assess if a defect falls under warranty.

What are the warranty terms and conditions?

Art. 1 - Warranty provisions

  1. The entrepreneur guarantees that the delivered products are free from construction and/or material defects and/or corrosion, defects occurred by faulty use of a product are not included for warranty.
  2. The warranty can only be claimed by the first owner of the product
  3. The warranty is not transferable.
  4. The warranty provided based on these conditions does not affect the ability to point out the ordinary legal provisions of the constitution.

Art. 2 - Warranty period
Products are warranted for two years in construction and/or material defects.

Art. 3 - Warranty coverage

  1. During the warranty period all parts , which are established by the entrepreneur to have a material and/or construction defect, will be repaired or replaced at the choice of the entrepreneur. Any costs of (dis)assembly shall be borne by the consumer.
  2. Cost of transportation to and from the entrepreneur shall be borne by the consumer.
  3. If a particular component is eligible for warranty and the original is no longer available, than the entrepreneur offers an alternative equivalent.

Art. 4 -Submit warranty claim
Claims under this warranty, need to be presented with the original (digital) invoice or proof of purchase , for inspection by the entrepreneur.

Art. 5 - Liability warranty
A warranty claim accepted by entrepreneur does not mean the entrepreneur accepts liability for any suffered damage. The entrepreneur's liability never extends further than described in these conditions. Any liability of the entrepreneur concerning consequential damages is explicitly excluded.

Art. 6 - Exclusions warranty

  1. On parts subjected to wear, such as tyres, chains, chainrings, freewheels, cassettes, bodies, cables and brake pads no warranty is given, except in the case of construction and/or material defects.
  2. In the following cases the warranty expires:
    • 2.1 Improper and/or careless use of the product and use that is not according the guidelines;
    • 2.2 The product is not maintained accordance the instructions specified by the manufacturer;
    • 2.3 Technical repairs have not been carried out in a professional manner;
    • 2.4 Parts assembled afterwards do not match the technical specifications of the concerned product, or when the product is not installed correctly;
  3. Specific product conditions and exclusions:
    • 3.1 Wheelsets: excluded from the warranty are wheel bearings and other moving components. Also spoke breakage is excluded from the guarantee, unless caused by construction and/or material faults. To prevent spoke breakage, a new set of wheels needs to be re-tightened after 500 km, you can visit our shop for this or you can go to your local bike shop. Re-tightening is not included in the price of the wheelset.
    • 3.2 Suspension forks: To guarantee high performance, safety and a long lifespan of your suspension fork periodic maintenance is required, look for the maintenance schedule of your fork in the user manual, this can also be downloaded from the manufacturers website. Warranty does not cover normal wear and tear. Parts that are subject to wear and tear, suffer damage caused by normal use and the absence of maintenance according to the manufacturer
    • 3.3 Polar heart rate sensors: The warranty on batteries is limited to 6 months. In some cases, the sensor's battery is not replaceable, the purchase of a new sensor is necessary. All warranty claims are handled directly by Polar Netherlands;
    • 3.4 Mantel Helmet Replacement - all brands: If, within 2 years of purchase, a helmet bought with us is damaged in a crash to such a degree that it's no longer safe to use (e.g.: cracks or tears in the foam), then we offer you the option of replacing the damaged helmet. You’ll receive a discount equal to 40% of the original purchase price of your bike helmet. The 2-year Crash Replacement is valid from the date you’ve bought your bike helmet. Are you buying a new helmet at a discount under Crash Replacement? Then the 2 years won’t reset! Did you crash again with your new helmet, but within 2 years of purchase of the original helmet? Then you can of course use Crash Replacement again.
      Bontrager helmets: Within the first year after purchase, you’ll receive a 100% discount on the current recommended sale price when buying an identical helmet with the same size and colour. In the second year, Mantel Helmet Replacement is in effect;
      Giro / Bell helmets: Mantel Helmet Replacement is valid for three years.

Art. 7 - Maintenance
We advise to maintain purchased products to the instructions of the manufacturer. Maintenance prevents problems and guarantees a longer life span. For advice about the execution of maintenance, you can visit our sites.

Customer Service
020 3695 9922 Closed
service.uk@mantel.com
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