The Lowest Price Guarantee is only valid for products featuring the Lowest Price Guarantee tag. Read the terms and conditions here to see if you qualify.

Based on experience, we know that requests are often rejected for the following reasons:

• Not a Dutch brand dealer: such as Bike24, Bergfreunde, Rose, Bike-Components, Tradeinn, Bobshop, or Bergzeit.
• Delivery time: The delivery time is longer than at Mantel.

You received the invoice via email. Search your inbox for 'Order shipping confirmation' or 'Invoice for your purchase at Mantel'.

Can't find it? Please send us an email with your order number. You can also find this number in your bank statement under the description (e.g., 'Mantel [number] order').

No, we only supply to consumers. Therefore, it is not possible to enter a VAT number during the ordering process.

No, our prices are transparent and the same for all our customers. We do not offer special pricing or custom quotes.

First of all, our apologies; this is very frustrating. Unfortunately, we notice that not all couriers handle packages with equal care. We know from experience that most packages show up within 2 to 3 days, either because the courier delivers them later or because they were accidentally delivered to neighbors.

If you haven't received anything after 3 days, please email us with your order number.

Unfortunately, things sometimes go wrong in our carriers' sorting centers. We know from experience that most packages show up within 2 to 3 days and are still delivered.

If you haven't received anything after 3 days, please email us with your order number.

Unfortunately, it is technically impossible to modify an order once it has been placed. You have two options:

• Refuse the existing order at the door (you won't pay return costs) and immediately place a new order with all desired items.
• Place a separate, second order and pay the associated shipping costs.

It happens! The main disadvantage is that you won't receive the invoice and shipping confirmation. This isn't a disaster; if you still need the invoice, just send us an email.

Please note: Do you want to register a return? You can do this by using the email address with the typo in the return module.

If you click the button 'In stock in [x] stores' on the product page, you will immediately see which specific stores have the bike available.

If your desired size or color is no longer listed, it means it has been removed from our range and will not return. Therefore, we unfortunately cannot order it for you separately.

If a delivery time is shown, it means we have an outstanding order with our supplier. We expect the product to arrive that week and be available for sale again. Unfortunately, it is not possible to reserve a copy in advance.

No, that is currently not possible. We unfortunately cannot set aside products or bikes for you in our stores.

If you have a Mantel account, you can easily cancel your appointment there. Don't have an account? Send a message to our customer service mentioning your order number or appointment confirmation.

An existing appointment cannot technically be rescheduled directly. The best way is to cancel your current appointment and immediately schedule a new appointment online at your preferred time.

You will automatically receive a notification via email as soon as your bike is ready for collection. Haven't received this email yet? Then our mechanics are still working hard for you, and the bike is not yet ready.

Yes, we do trade in bikes. However, we cannot provide a price estimate in advance. The only way to get a proper valuation is to bring your old bike to one of our stores for a physical assessment.

No, unfortunately, that is not possible. To properly determine the condition of the bike, we must assess it physically in one of our stores.

Yes, but you can only find a selection of second-hand bikes at our location in Arnhem Zuid.

We do not have an online catalog of our second-hand bikes because the collection changes very rapidly. You can find everything from city bikes to e-bikes.

The only way to see if there is a suitable model for you is to visit our store in Arnhem Zuid.