My payment has failed

Double-check whether the amount has been debited from your account. If the amount has not been debited, you can place a new order. We will automatically cancel the unpaid order for you. In case the amount has been debited from your account, and you haven’t received a confirmation email after one hour, do not hesitate to call our customer service: +31 26 303 1253

My payment has failed multiple times

If you keep getting failed payments, check the following:

  • Do you have sufficient balance on your chosen account?
  • Is the payment limit of your account sufficient?
  • Is the 3D secure code of your credit card activated and set up correctly?
  • Is the credit card blocked or expired?

Still having trouble paying?

In that case, please contact us. It may happen that a payment is wrongly classified as fraud and therefore blocked. Payments are checked in different ways and the risk of fraud is estimated. For example, the risk of fraud is increased when using a foreign credit card, or when several failed payment attempts have been made.

We cannot always prevent an unjustified fraud report, but we can solve it for you. So get in touch with us when you’re not succeeding in completing the payment.

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