What are the warranty terms and conditions?

Art. 1 - Warranty provisions

  1. The entrepreneur guarantees that the delivered products are free from construction and/or material defects and/or corrosion in as much as follows from these warranty conditions.
  2. The warranty can only be claimed by the first owner of the product.
  3. The warranty is not transferable.
  4. The warranty provided based on these conditions does not affect the ability to point out the ordinary legal provisions of the Civil Code.

Art. 2 - Warranty period
Products are warranted for 2 years in construction and/or material defects.

Art. 3 - Warranty coverage

  1. During the warranty period, all parts which are established by the entrepreneur to have a material and/or construction defect, will be repaired or replaced at the discretion of the entrepreneur.
  2. Costs of transportation to the entrepreneur and back shall be borne by the consumer if the consumer does not choose the free shipping method offered for returns.
  3. If a particular component is eligible for warranty and the original is no longer available, the entrepreneur offers an alternative equivalent.

Art. 4 -Submit warranty claim
Claims under this warranty are to be presented with the original (digital) invoice or proof of purchase for inspection by the entrepreneur.

Art. 5 - Warranty and liability
If the entrepreneur accepts a warranty claim, it does not mean that the entrepreneur accepts liability for any incurred damage. The entrepreneur's liability never extends further than what is stated in these conditions. Any liability on the part of the entrepreneur concerning consequential damages is explicitly excluded.

Art. 6 - Excluded from warranty

  1. On parts subjected to wear, such as tyres, chains, chainrings, freewheels, cassettes, bodies, cables and brake pads no warranty is given, except in the case of construction and/or material defects.
  2. In the following cases the warranty expires:
    • 2.1 Improper and/or careless use of the product and use for which the product is not intended;
    • 2.2 The product has not been maintained according to the manufacturer's instructions;
    • 2.3 Technical repairs have not been carried out in a professional manner;
    • 2.4 Parts assembled later on are not in line with the technical specifications of the product, or have been assembled incorrectly;
  3. Specific product conditions and exclusions:
    • 3.1 Wheelsets: Excluded from warranty are wheel bearings and other moving components because they wear from being used. Spoke breakage is also excluded from warranty, unless it was caused by construction and/or material defects. To prevent spoke breakage, a new set of wheels must be re-tightened after 500 km. Any costs involved are not included in the price of the wheelset.
    • 3.2 Suspension forks: To guarantee high performance, safety and a long lifespan of your suspension fork, periodic maintenance is required. Look for your fork's maintenance schedule in the user manual; this can also be downloaded from the manufacturer's web site. Normal wear and tear is not covered by warranty. Parts wear from normal use or poor maintenance;
    • 3.3 Polar heart rate sensors: Warranty on batteries is limited to 6 months. If a sensor's battery is not replaceable, a new sensor must be purchased. All warranty claims are handled directly by Polar Netherlands;
    • 3.4 Mantel Helmet Replacement - all brands: If, within 2 years of purchase, a helmet bought from us gets damaged to such an extent that it is no longer safe to use (cracks or tears in the foam), we offer you the option of replacing the damaged helmet. You will receive a discount equal to 40% of the original purchase price of the original bike helmet. The 2-year term is valid from the date of purchase of the original helmet. Are you buying a new bike helmet at a discount under Crash Replacement? In this case, the 2 years do not reset! If the new helmet gets damaged within 2 years of purchase of the original helmet, you can use Crash Replacement again.
      Bontrager helmets: Within the first year after purchase, you will receive a 100% discount on the current recommended retail price when buying an identical helmet in the same size and colour. In the second year, Mantel Helmet Replacement applies;
      Giro / Bell helmets: Mantel Helmet Replacement is valid for 3 years.

Art. 7 - Maintenance
We recommend maintaining purchased products according to the manufacturer's instructions. Timely and professional maintenance prevents problems and guarantees a longer life span. Visit our web site for advice on maintenance.

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