Which payment options do I have?
Online orders to be delivered at home or at a PostNL pickup point can be paid with Bancontact, Paypal, credit card (Visa or MasterCard only). In our Superstores and at our Service Points you can pay with PIN, cash, credit card, Mantel gift cards and the “Nationale Fietsbon” (National Bicycle Voucher). This also applies to online orders for which you select “Pick up and pay at the store”.

Can I pay with VVV cards at Mantel?

No, VVV vouchers cannot be exchanged in our stores. We do accept payment with our Mantel gift cards in our stores.

When I opt for “Pick up and pay at the store” does it mean that I am obliged to pay?

No, certainly not. Any order which is completed online and picked up at the store can still be cancelled at the store. For example
Suppose you are still deciding between two bikes. You can then order them both and select “Pick up and pay at the store”. When you go to the store you can try out both bikes and take as much time for that as you need. If you want to buy one of them you pay for that one at the checkout. The other bike will then go back to our warehouse. Don’t like either one of them? No problem, we will cancel the entire order. There is no obligation to pay if the bike you have ordered turns out not to be the right choice for you. Online orders that are picked up at our Superstores or Service Points can be paid with cash or PIN. While placing the order select “Pick up and pay at the store” - then collect your parcel at our store and pay with cash or PIN at the checkout.

Does Mantel have a post-payment arrangement?

Unfortunately, we don’t. Nor do we accept other payment methods such as Acceptgiro, instalments, American Express or BFN vouchers.

What is Adyen?

All our online payments are made through our payment provider Adyen, whose name may appear in the address bar of your browser during the completion of your payment, or afterwards in the payment details in your bank account.
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