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Customer Service
Delivery & Pickup
| Orders with bike | |
| PostNL Extra@Home | €29,95 |
| Pick up at Mantel | Free |
| Orders up to €49,– (All other products) | |
| PostNL - Delivery and Pick up | €4,99 |
| Pick up at Mantel | Free |
| Orders from €49,– (All other products) | |
| PostNL - Delivery and Pick up | Free |
| Pick up at Mantel | Free |
| Parts / Accessories PostNL |
Products ordered before 22:00 are delivered the next day* Products ordered Friday (after 22:00), Saturday or Sunday are delivered on Tuesday.* |
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| Bike PostNL Extra@home |
Plan your own delivery day When in stock and ordered before 15:00 can** be delivered the following day. |
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| Bike & Parts / Accessories PostNL Extra@home & PostNL |
Plan your own delivery day When in stock and ordered before 15:00 can** be delivered the following day. Parts and accessories will be delivered on the same day as your bike. |
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| * Mantel uses PostNL for the delivery of your order. Delays do occur sometimes, which may mean that your parcel cannot be delivered the next day. With the Track & Trace data you receive from us by email, you can see what the delivery status of your parcel is. ** It is possible that a delivery day is already full. In that case, choose the next convenient delivery day. |
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Bike Delivery
- After you've placed your order you will receive a confirmation email with which you can start planning the delivery of your bike.
- PostNL Extra@home delivers from Tuesday to Saturday. This is with the exception of the postal code areas 6000 to 6999. Within these postcode areas, Extra@home delivers on Monday to Friday.
- As soon as your bike is ready for shipment, you will receive an invoice by email containing the Track & Trace data. This will allow you to track the shipment of your bike. On the delivery day, a three hour delivery time slot will be visible in the Track & Trace information. PostNL Extra@home can also send you a text message in the morning.
- On the agreed day, the PostNL Extra@home deliverer will deliver the bike and prepares it for your first ride. This free assembly service is offered on all bikes from 24 inches or larger.
- Sports bikes are delivered without pedals.
- Did you also order parts or accessories? We will ship them as soon as your bike is ready for shipment. You will receive an email containing the shipping information and Track & Trace details as soon as we ship your order.
Everything you order from Mantel can be picked up at one of our Superstores. Due to opening hours, the time at which parts & accessories can be picked up at our Superstores varies.
Choose your own pick-up day
When placing your order, you can choose your own pick-up day. On the day you selected, your order will be ready for pick-up from 1:00 PM onwards at the store you chose.
Pick up at a different time
From the day you selected, your order will be kept in our store for 7 days.
Cancellations and returns
Are you less enthusiastic about your order once you see it in the store? No problem, you can cancel your order while you’re at the store for pickup. You will receive your refund within 3 working days on the account with which you paid.
Stock
If the product is only in stock in our Superstores and sold out online, we cannot send it from one Superstore to another.
| Budbee Box | |
| Parts & Accessories | |
| Bikes |
Pick-up at Budbee
- You can pick up your parcel the next business day from 15:00 hrs
Orders placed after22:00 hrs on Friday, Saturday, or Sunday can be picked up on Monday from 15:00 hrs. - Your parcel will be held at the pick-up point for 1 week. After that, Budbee will return it to us.
- The shipping confirmation will show how many parcels you can pick up.
- Bring the pin code when picking up your order. Budbee will send an email with the pin code when the parcel is in the locker.
Exceptions
Large products, such as bikes, wheels, or bike carriers, unfortunately, cannot be picked up at a Budbee location. You can pick these up at one of our stores or service points.
Returns
Mantel only sends parcels to lockers with Budbee. For a return, you can choose between PostNL or use another carrier on your own accord.
| PostNL location | |
| Parts & Accessories | |
| Bikes |
Pickup at PostNL
- You can pick up your package the next business day from 3:00 pm.
Orders places on Friday after 22:00 or on Saturday or Sunday are available for collection on Monday from 15:00. - Your parcel will be held at the pickup point for one week. After that, PostNL will send it back to us.
- In the shipping confirmation you will see how many parcels you can pick up.
- You can only collect your order yourself. Make sure to bring proof of identity when collecting your order.
Exceptions
Large products, such as bikes, cannot be collected from a PostNL location. However, you can collect these from one of our stores.
Have you moved or would you like your order to be delivered to a different address? You can easily change your address in your Mantel account.
Have you already placed an order? Then quickly call our customer service. We will then check if we can still change the address for your order.
You can track your order using the PostNL Track & Trace service. Click here to go to the PostNL website and fill in the tracking number. You will find your tracking number in the shipping confirmation we sent you by email.