Above the blue button, 'Stock Notification', you can see when we expect to have the product in our warehouse again. This is the delivery date we receive from our supplier. As a customer, therefore, you can trust that it is correct.

No, unfortunately we can’t. We take great care putting together our product range, which currently comprises over 12,000 products. This process involves making choices. If it is not on our website, we cannot order it.

Yes, the supplier expects to deliver the product to us on this date. This is an expectation, not a certainty. The delivery date is subject to change.

That depends on the popularity of the product. But also on the expected delivery date and the number of people who have already signed up. For example, if you want to get your hands on a popular product quickly, your chances are slim. Examples of popular products include turbo trainers, road bikes and mountain bikes as well as parts such as cassettes and chains.

No, you cannot pre-order products. At Mantel you can only order products that we have in stock. This may sound strange, but we would rather 'disappoint' you right away than have to tell you afterwards that we cannot deliver the product. Should you contact our customer service with this question, the answer will be no.

No, we can't. This is because this is an estimate and is therefore subject to change. Our customer service staff know as much as you can see on our website in terms of stock. If you want to contact us about this to see if whether we can do or see anything anyway, we're going to have to disappoint you, and we'd rather not do that!

Because of the scarcity, suppliers divide the stock. This means that delivery times may differ between bike stores.