When will my warranty case start?
We will start your warranty case as soon as possible after your product has been delivered to our warehouse. If you have opted for our free shipping method, you can use the tracking code that we sent you by email to see if and when your package has arrived at our warehouse. We will send a confirmation email as soon as we have started your warranty case. In this email we tell you what will happen.
When can I expect a solution?
The duration of the warranty process depends on the product and the problem. We strive to provide a solution within three weeks from the moment we have started your warranty case. Should we encounter obstacles or delays, we will keep you informed.
Do I have to pay the return costs myself?
No, in a warranty case we pay the costs of returning your product. Would you like to use a different carrier? That is also possible, but then you have to pay the costs for returning the product yourself.
Is a warranty always free of charge?
When the defect is covered by warranty, the product will be repaired or replaced free of charge for you. We will also send the repaired or replaced product back to you free of charge.
If the defect is not covered by warranty, we'll tell you how much it will cost to repair it. We won't repair anything without your permission. Whatever option you choose, we'll return the product to you free of charge.