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FAQ: Coronavirus

Is customer services still available?

Our customer service employees are available as usual.

Do you still deliver parcels despite corona?

Yes we do. Unfortunately due to uncertainties surrounding import duties and customs formalities, it is currently only possible to place orders with a total value excluding shipping costs of less than 135 pounds.

Learn more here.

Can I still send in my return?

Yes, it is possible to send in your return.

Follow the steps in our return procedure to start your return.

Can I still send in my warranty case?

Yes, it is possible to send in your warranty product.

Follow the steps in our return procedure to start your warranty case.

When will the product be back in stock?

At present, too few products are produced to meet the demand. This will remain so in the weeks ahead. The best chance of purchasing one is by signing up for the stock notification, but even if you do, when the product is back in stock the demand will still exceed the supply and you may miss out.

Is the delivery date as indicated on the product page correct?

We communicate with our suppliers on a daily basis to provide the best possible indication of the delivery date. However it may occur that an expected delivery changes unexpectedly. In such cases we will change the information on the product page accordingly.

Can I reserve a product in advance?

No, reserving products which are out of stock is not possible.

What can I do if a product I wish to order is out of stock?

You can sign up for the ‘Stock notification’ on the product page. You will then receive an email as soon as the product is available again.

The product was expected to come back in stock but I have not received an email.

For some products, such as turbo trainers, the demand is so great that we cannot send a stock notification to everyone who has signed up for one. We send those emails on the basis of the sign-up date and the number of available products. As soon as the new stock has been sold we stop sending out stock notifications.

I have received your notification but the product is not in stock. How can that be?

For some products we receive many registrations. As a result, when a product is back in stock, it may be sold out again soon.

Does it still make sense to register for the stock notification?

To be honest, the demand for some products is currently much much higher than the number of products currently available and produced by our suppliers. The list of interested parties who register for the 'stock notification' of very popular products, such as bicycle trainers, is getting longer and longer. So if you read this now and want to register, the chance that you will receive a notification from us in the near future is unfortunately small.

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