The invoice is the proof of your online purchase. We always send it as an attachment in the email of your shipping confirmation, but we also store it in your Mantel account so you can easily retrieve it.

I don’t have a Mantel account

Don’t worry, we will save your invoices. Just contact our customer service.

I haven’t received an invoice, can I still request this?

You can easily find and download your invoice through your Mantel account. Don’t have a Mantel account yet? Just contact our customer service and make sure you have your order number at hand. We will then send you the correct invoice via mail.

Can my invoice be adjusted?

It is not possible to change invoices and/or add a VAT number afterwards.

Can my VAT number be mentioned on the invoice?

Unfortunately, this is not possible. We sell products to private consumers. For this reason we have no room in the ordering process to mention a VAT number.

Do you also supply VAT-free (Intra Community) or to companies?

Mantel focuses exclusively on private consumers, in other words: business-to-consumer (B2C). We do not have a business-to-business (B2B) sales process. Buying as a business at Mantel is of course possible, but this cannot be done VAT-free. We can therefore not respond to requests for a refund of the VAT paid.

Exporting products

When exporting a product to a country outside the EU, a refund of paid VAT can be requested. However, it is not possible for us to supply the VAT refund and administration forms automatically or digitally. Therefore, we cannot process any application for refund of the VAT paid. This also applies to applications for a refund via the VATfree organisation.
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