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Coronavirus: FAQ

Is customer services still available?

Our customer service employees are available as usual. For many questions you can also visit our customer service page.

Will my return / warranty request be processed?

The processing of return parcels and warranty requests continues as usual. We will keep you informed of what will happen by email.

When will the bike trainer be back in stock?

At the moment, too few bike trainers are produced by suppliers to be able to meet customer demand. This will continue to be the case in the coming weeks. Your best chance is to set a stock notification, but even when we have the product back in stock, the demand will remain higher than the supply, so you can still miss out.

Can I reserve a product in advance?

No, it is not possible to reserve a product that is out of stock.

What can I do if the product I want to order is out of stock?

You can sign up for the 'stock notification’ mail. You will receive an email as soon as the product is back in stock.

I received your notification but the product is not in stock at all. How is this possible?

We send the notification mail to everyone who has subscribed. For some products we receive a lot of registrations. This means that as soon as a product is in stock, it will be sold out again in a short period of time.

Do you still deliver parcels despite corona?

UPS will continue to deliver parcels. However, some parcel deliveries may not be possible due to store or business closures, or due to restrictions in different postal codes. In such cases, the parcel will be returned to Mantel.
Read UPS' updates on parcel delivery here.

Can I still pick up my order at a UPS Access Point?

Yes you can. During the ordering process you will see which UPS Access Points are available in your area. In the shipping confirmation we will send you a Track & Trace link. Here UPS will indicate on which day they will deliver the parcel to a UPS Access Point. So you can track the status of your parcel’s shipment here.

Do you still deliver within the shipping time listed on the site?

UPS will in principle deliver within the stated delivery period on our website. Government measures surrounding the corona virus may however affect the delivery time of your package. UPS indicates, in the Track & Trace information, on which day they expect to deliver your package. You'll find the link to your shipment's track & trace information in the shipping confirmation of your order.

Can I still return products after 30 days?

In view of the measures taken by many governments in various countries with regard to the closure of shops and areas under quarantine, we at Mantel have extended the return period to 90 days.

This way you won't have to worry about whether you can still return your parcel to Mantel. However, it is important that you adhere to the return conditions.

Customer Service
+44 20 3695 9922
service@mantel.com
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