Menu
Back
Back to customer service

Coronavirus: FAQ

Is customer services still available?

Our customer service employees are available as usual. For many questions you can also visit our customer service page.

Will my return / warranty request be processed?

The processing of return parcels and warranty requests continues as usual. We will keep you informed of what will happen by email.

When will the product be back in stock?

At present, too few products are produced to meet the demand. This will remain so in the weeks ahead. The best chance of purchasing one is by signing up for the stock notification, but even if you do, when the product is back in stock the demand will still exceed the supply and you may miss out.

Is the delivery date as indicated on the product page correct?

We communicate with our suppliers on a daily basis to provide the best possible indication of the delivery date. However it may occur that an expected delivery changes unexpectedly. In such cases we will change the information on the product page accordingly.

Can I reserve a product in advance?

No, reserving products which are out of stock is not possible.

What can I do if a product I wish to order is out of stock?

You can sign up for the ‘Stock notification’ on the product page. You will then receive an email as soon as the product is available again.

The product was expected to come back in stock but I have not received an email.

For some products, such as turbo trainers, the demand is so great that we cannot send a stock notification to everyone who has signed up for one. We send those emails on the basis of the sign-up date and the number of available products. As soon as the new stock has been sold we stop sending out stock notifications.

I have received your notification but the product is not in stock. How can that be?

For some products we receive many registrations. As a result, when a product is back in stock, it may be sold out again soon.

Does it still make sense to register for the stock notification?

To be honest, the demand for some products is currently much much higher than the number of products currently available and produced by our suppliers. The list of interested parties who register for the 'stock notification' of very popular products, such as bicycle trainers, is getting longer and longer. So if you read this now and want to register, the chance that you will receive a notification from us in the near future is unfortunately small.

Do you still deliver parcels despite the corona virus?

UPS will continue to deliver parcels. However, some parcel deliveries may not be possible due to store or business closures, or due to restrictions in different postal codes. In such cases, the parcel will be returned to Mantel.
Read UPS updates on parcel delivery here.

Can I still pick up my order at a UPS Access Point?

Yes you can. During the ordering process you will see which UPS Access Points are available in your area. In the shipping confirmation we will send you a Track & Trace link. Here UPS will indicate on which day they will deliver the parcel to an UPS Access Point.

Do you still deliver within the shipping time listed on the site?

UPS will in principle deliver within the stated delivery period on our website. Government measures surrounding the corona virus may however affect the delivery time of your package. UPS indicates, in the Track & Trace information, on which day they expect to deliver your package. You'll find the link to your shipment's track & trace information in the shipping confirmation of your order.

Will my return / warranty request be processed?

The processing of return parcels and warranty requests continues as usual. We will keep you informed of what will happen by email.

Will my return / warranty request be processed?

The processing of return parcels and warranty requests continues as usual. We will keep you informed of what will happen by email.

I registered my warranty claim and am missing a return label?

From 24 december till 1 January we were unable to provide return labels. This is possible again. Please register your warranty case again to get a return label by email.

Customer Service
+31 26 303 1253 Closed
service@mantel.com
Send an email