Can I pick up my order at the store?
Yes, you can place an order online and pick it up from the store. You will receive a 30 minute slot between 12:00 and 17:00 hrs to pick up your order the next day the store is open. Look up the opening hours of our stores.
How does order pickup from the store work?
You will receive an email from us confirming when you can collect your order. The order will then be ready for you.You can view, assess and try the product before deciding whether or not to take it home.
If the product you have ordered is not exactly what you are looking for, we will look for a suitable alternative together, within your time slot and through our webshop. Our physical store are, regrettably, not filled with all our beautiful products.
Can I also exchange or return a product at the store?
Yes you can. Book an appointment in our store planner.
Can I choose the pickup day myself?
That depends on your order.
If you order a bike, you will receive a scheduling email from us to choose a pickup day. After that, you will receive a confirmation email from us with a 30 minute time slot. This time slot will always be between 12:00 and 17:00 hrs. Other time periods or time slots are not possible.
If you order another product, you will receive a confirmation email from us with the pickup date and time slot. It is not possible to choose a pick-up day.
What if the pickup day of my order is not convenient?
Book an appointment in our store planner. Choose another day and start time that works for you.
What if the time slot is not convenient for me?
Book an appointment in our store planner. Choose a start time that starts later than the time slot you received. If you choose an earlier start time, the parcel will not be ready and waiting for you.