Every day, we compare our prices with those of our competitors. That way, we make sure you never pay too much for bikes or clothes. Found a better price somewhere else? Then we offer the product for the same price.

• It is a product from the Bikes or Clothing category.
• The product has the same size, model year, specifications and colour.
• The product is sold by a Dutch brand dealer (including warranty).
• The product is in stock. You can take it home immediately or it will be delivered to your home the next day.
• The price guarantee is given on the selling price, without shipping costs or other services.

Still found a lower price on bikes or clothing somewhere else? Click on 'Lowest price guarantee' under the order button and fill in the details. Our customer service will check the details you left and contact you to finalise your order.

If we reduce the price within 30 days of purchase, we'll give you a gift card worth the difference.

It is not possible to reserve products online or in our stores.

What can I do, then?

You can check online whether a product is in stock online and/or in one of our stores, and then plan a trip to our store.

If you want to be a 100 percent sure that the product is still available when you come to the store. You can order the product online and pick it up in our Superstore or Service Point. You can then examine the product and make sure that it is the right one for you.

Our order process consists of five simple steps. Your order won’t be placed until the final step, so you can always go back a step if you want to change something.

1. Select your products
2. Choose between home delivery or pickup
3. Enter your contact details, it’s not mandatory to create a Mantel account
4. Select your payment method
5. Check your order and confirm
6. After completing the payment you’ll receive a confirmation of your order via mail

We can modify and/or cancel your order as long as it hasn’t been completed yet. Get in touch as quickly as possible with our customer service: 026-3230809.

Has your order already been packed and shipped? Then you can reject the package personally at the door or return it after receipt. Orders that have been sent to pickup points will be returned to us after two weeks. We cannot speed up this process.

We’ll process your order as a return and refund the purchase value.

Returning my wrong order.

How does refunding work?

OEM stands for Original Equipment Manufacturer. An OEM supplier is a company that builds products or parts that are used in the products of another company. For instance, Shimano manufactures shifting systems that are used by Trek on their bikes. In the bicycle industry many suppliers are both OEM and aftermarket suppliers. Think of Shimano or Sram shifting systems, Schwalbe or Continental tyres, and so on. Bicycle manufacturers order OEM products to assemble their bikes. Beforehand the bicycle manufacturers try to estimate as closely as possible how many parts they need for their production. However, this calculation is never 100% correct. It can occur that there are some parts left at the end of a production cycle. We as Mantel try to buy these. They are original parts, but supplied in a bulk packaging instead of an aftermarket packaging. The downside of this is that we supply the product in a non-original packaging. The upside, however, is that we can often supply OEM products at a more affordable price.

What are the differences between aftermarket packaged products and OEM products?

Apart from the packaging there is no difference. An OEM Ultegra cassette is exactly the same as an aftermarket Ultegra cassette. The only difference is that an aftermarket product, unlike an OEM product, is supplied in a slick box.

What are the advantages of OEM products?

The main advantage is the more affordable purchase price. Because of this we can continue to offer you, as a consumer, products at a competitive price.

Are OEM products B products?

In general they are not. If this is the case, we’ll always mention this on our website. However, a cassette that is supplied in a plastic bag is not a B product. Only the packaging is different.

Are OEM products used products?

No, they are not. OEM products are always new. We don’t supply used products. The product can be packaged differently than you’re used to, but it’s just a new product in an OEM packaging.

Does an OEM product contain a manual?

Generally, we always provide OEM products with a manual. If this is not the case, you can contact our customer service. They can refer you to the technical documentation of the specific product, which is usually easy to find online.

You can find a few examples of an original product package versus an OEM product package below.