Unfortunately, it happens to the best of us: a bike crash. Often (and hopefully), the damage is limited to a few scrapes. But your cycling clothing and bike helmet will likely be worse off. Replacing all that can turn out very pricey. To soften the blow, some bike helmet manufacturers offer limited crash replacement. This allows you to buy a new bike helmet at a slight discount. But we thought this didn’t go far enough. That’s why we’ve come up with Mantel Helmet Replacement.
Crash Replacement after a crash is nothing new. However, not every manufacturer offers this service. In addition, the conditions and the discount percentage for crash replacement varies widely among brands.
To bring order to the chaos of rules and conditions, we came up with Mantel Helmet Replacement. As a Mantel customer, you’ll always receive a discount equal to 40% of the purchase value of your old bike helmet, regardless of the brand of your old or new helmet!
How does Mantel Helmet Replacement work?
Did you buy your helmet in our online shop or in one of our superstores? And does your helmet break due to a crash within 2 years of the purchase date? Then you’ll receive a discount that corresponds with 40% of the purchase price of your old bike helmet.
You can easily figure out the exact discount you’ll receive. First, check how much your old helmet cost when you bought it. Take 40% of that amount and that’s your discount! This amount will be deducted from the price of your new bike helmet. Is your new helmet much cheaper and is the discount more than the price of the new bike helmet? Then you’ll get the new helmet for free, you won’t receive a partial refund.
Note that bike helmets bought in our brick-and-mortar stores need to be returned – with receipt – in-store as well. Did you buy your helmet online? Then you can simply register your broken helmet for warranty and send it back.
A quick-and-dirty example calculation
Say you bought the Giro Synthe for £159.95 and you want the same helmet after a crash. Coincidentally, this helmet is discounted and sold for £139.95. Your Crash Replacement discount will be added on top of that. So you’ll still profit from the normal discount.
You’ll receive a discount equal to 40% of the purchase price. In this example, that would be 40% of £159.95 = £63.98. Since the Giro Synthe is discounted to £139.95 the 40% discount will be deducted from that. With your Helmet Replacement discount of £63.98 you’ll only need to pay £75.97!
Are there exceptions?
Yes, there’s two exceptions, but they work in your favour! Bontrager has a unique and amazing service in the first year after you’ve bought your helmet. They’ll provide you with a free new bike helmet if your helmet is damaged in a crash within the first year after purchase.
In the event you have a Bontrager helmet and you crash within a year, you’ll get a new helmet for free. If you crash in the second year, our Mantel Helmet Replacement is in effect.
The other exception: with Bell and Giro helmets, Mantel Helmet Replacement is valid for three years.
There’s three simple conditions to qualify for Mantel Helmet Replacement:
- The helmet has to be bought from Mantel, whether online or in a superstore.
- Crash Replacement lasts for a maximum of 2 years after the purchase date.
The 2-year Crash Replacement is valid from the date you’ve bought your bike helmet. Are you buying a new helmet at a discount under Crash Replacement? Then the 2 years won’t reset! Did you crash again with your new helmet, but within 2 years of purchase of the original helmet? Then you can of course use Crash Replacement again.