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Customer Service
Search results: 'lowest-price-guarantee'
With our lowest price guarantee on bikes, turbo trainers & clothing, you don't have to compare prices, we do that for you! Before your purchase, should you find the exact same product cheaper elsewhere, let us know and we will adjust our price accordingly.
The fine print- It is a product from the Bikes or Clothing category.
- The product has the same size, model year, specifications and colour.
- The product is sold by a Belgian brand dealer (including warranty).
- The product is in stock. You can take it home immediately or it will be delivered to your home the next day.
- The price guarantee is given on the selling price, without shipping costs or other services.
- The lowest price guarantee applies until the moment of purchase.
Have you seen a product cheaper somewhere else? You can request our lowest price guarantee in two ways on a product page:
- Click on the link 'Found it cheaper elsewhere?' under the product price
- Or use the lowest price guarantee icon (the shield) next to the price
Good to know: These options are only visible for products that are eligible for the lowest price guarantee.
Our customer service team will review the information you provided and contact you to complete the order.
We can modify and/or cancel your order as long as it hasn’t been completed yet. Get in touch as quickly as possible with our customer service: 059-280138.
If your order has already been packed and shipped, you can refuse the package at the door or return it the same day or the next day after receipt. We will process your order as a return and refund the money. We will deduct the return costs from your refund.
We’ll process your order as a return and refund the purchase value.
The current stock is displayed below the order button. If it is not listed, you first need to choose the product version (colour, size, etc.). As soon as these specifications are selected, the current stock of the product appears under the button. This means that we have that version of the product in stock in our warehouse.
Sometimes a product is (temporarily) out of stock. View what each order status means below.
- Stock notification
The product is out of stock. Leave your email address and you will receive an email as soon as the product is in stock. Registration for stock notification is not a reservation - Temporarily unavailable
The product is not in stock. The product has not yet been ordered by our purchase team, therefore you can not (yet) register for the stock notification. - Discontinued
The product is sold out and we do not get this product back in stock. We can no longer order this product for you.
Bikes, stock and estimated delivery times
We do not have all bikes in stock at our warehouse.
Below the order button you will see if that particular bike is in stock in one of our Superstores, or an estimate of how long it will take for the manufacturer to deliver it to our warehouse.
But what can you do?
You can check online to see if a product is in stock online and/or in-store. This way, you can be sure you're not making a wasted trip to the store.
Still unsure but want to make sure the product is still available when you get to the store? Order the product online and pick it up in-store or at our service point. This gives you the opportunity to take a closer look at the product and be sure you've made the right choice. If you're not happy with the product, you can cancel the order right there.
Our order process consists of five simple steps. Your order won’t be placed until the final step, so you can always go back a step if you want to change something.
- Select your products
- Choose between home delivery or pickup
- Enter your contact details, it’s not mandatory to create a Mantel account
- Select your payment method
- Check your order and confirm
After completing the payment you’ll receive a confirmation of your order via email